Questions, answered.

Sign up free, add your shop and branches, and order from the suppliers already on Madana. Each supplier delivers your sub-order in the window they accept it with.

Apply with your company details. KYB verification returns a decision by email; then you import your price list by CSV, set per-retailer prices and terms, and go live.

Know Your Business: a check of the company, its registration and the person signing, done once at onboarding for suppliers and retailers.

The per-supplier slice of a retailer's multi-supplier cart. Each supplier sees only theirs, with its own prices, terms, tracking and invoice.

No. Madana is additive: keep your ERP for inventory and your chats for relationships. Madana is the ordering and settlement record between you and the other side.

Never. Basic is free forever and ordering is never paywalled. A lapsed Pro drops to Basic and keeps ordering.

Yes. The final price after every discount and tax is computed once per line and printed on the cart and the invoice, the same number.

You can keep WhatsApp. But eight suppliers means eight threads, eight invoices at different times and eight cheques to write; here it is one cart, one archive, one calendar.

Visa and Mastercard from the major Jordanian banks work, and a bank-transfer option is on every invoice.

Keep it for your POS and stock. Madana is where you order everything else the shop sells, from every supplier, with credit terms and a cheque calendar.

The Jordanian subsidiary. It signs and invoices in JOD with a Jordanian tax number; the US parent provides the technology.

It helps reps rather than replacing them: they see the retailer's order before the visit, apply one-off discounts, and get cheque-due nudges and a call list by route.

No. Each supplier sees only its own data, retailers never see cost price, and benchmarks are anonymised.

1.5% on completed sub-orders only, capped each month at the difference to the next tier. It never costs more than upgrading would have.

You don't have to stop; launch is additive. But 8 to 15% of lines are re-keyed wrong and prices move ±18% with no trail, which costs 3 to 5% of sales.

On completed sub-orders only, monthly in arrears. The invoice is visible five business days before it is charged, with a per-sub-order breakdown.

Yes. Upgrades apply immediately and are pro-rated; downgrades apply from the next billing date.

No. Basic is free forever and ordering is never paywalled. A lapsed Pro drops to Basic and keeps ordering.

Visa or Mastercard from the major Jordanian banks, or bank transfer; the transfer details are on every invoice.

Monthly plans cancel anytime and stop at the end of the period. Annual plans run twelve months at 10% less.

No. Every tenant is isolated by design. A supplier never sees another supplier's figures, and peer benchmarks are anonymised.

Never. A retailer sees the price you set for them and nothing else.

No. Settlement between suppliers and retailers is recorded on the platform, never transacted through it. There are no wallets, lending or payment processing.

Yes. Every price change, credit change and order event is logged with who did it and when.

A Jordanian company that invoices in JOD and carries a Jordanian tax number.

No. Each supplier sees only their own data, and retailers never see cost price.

No. Ordering is free for retailers, always. A subscription only unlocks analytics.