Platform status
What is working right now, what is not, and what we are doing about it.
All systems operational
Last updated Amman time
This page is updated by the Madana team when something changes. Account holders also get an email for any incident that affects them.
Components
- Retailer web appCatalogue, cart, orders and the cheque calendar.Operational
- Supplier dashboardSub-orders, prices, credit, receivables and analytics.Operational
- Mobile appsRetailer app, rep app, picker and driver apps.Operational
- Invoices and exportsBilingual PDF invoices, receipts, XLSX and PDF exports.Operational
- NotificationsOrder, delivery and cheque alerts in the apps and by email.Operational
- Sign-in and accountsSign-in, roles and business verification.Operational
Incident history
No incidents recorded. Record kept since .
How we report
What the states mean
Operational: working as designed. Degraded: slow or partly failing, orders still go through. Outage: a surface is down. Maintenance: planned work announced in advance.
Where updates go
Here first, then by email to every account the incident touches, with what happened, what was affected and what comes next.
Seeing a problem we have not posted?
Tell us through the contact form. We acknowledge within one business day, and sooner when orders are affected.
Something not working for you?
Write to the team. Say which app, which screen and when it happened.
Contact us