Sub-orders · Delivery·Stage 3 of 4
Delivered at the door, recorded at the door.
The driver delivers against the sub-order, marks it delivered with proof, and the receipt lands in the retailer's app. The retailer marks received, reports a problem, or disputes, per sub-order.
- Placed
- Accepted
- Picking
- Shipped
- Delivered
- Paid
- Completed
What happens
- 01
Against the sub-order
The driver's app carries the same lines the warehouse picked; nothing is delivered from memory.
- 02
Proof of delivery
Marked at the door with time and driver; the receipt issues to the retailer at once.
- 03
Received, or not
The retailer confirms receipt, reports a problem, or disputes the sub-order from the phone.
- 04
Closed shop, open sub-order
A failed attempt is recorded and the sub-order stays open for the next run.
Who does what
The supplier
- Sees each delivery event as the driver records it
- Handles a reported problem on that sub-order, with the line-level record
- Never marks paid at delivery unless cash actually changed hands, and records it if it did
The retailer
- Sees the driver on the way, by name and plate
- Gets the receipt in the app as the driver leaves
- Marks received or disputes, per sub-order, within the app
What it records
Every event on the sub-order is timestamped and visible to both sides. Nothing lives in a voice note.
- Delivered: driver, time, proof
- Received, problem reported or disputed: by whom, when, which lines
- Failed attempts and the next run
Questions at this stage
What suppliers and retailers ask here.
The driver marking the sub-order delivered at the door, with time and identity, and the retailer's own received mark on top.
Report the problem on that sub-order with the lines affected. The supplier sees it immediately and resolves it against the same sub-order.
Delivery and payment are separate events. If a cheque or cash is handed over, it is recorded on the platform by whoever receives it; money never passes through Madana.
The sub-order, stage by stage
- Stage 1 of 4The splitPlaced
- Stage 2 of 4FulfilmentAcceptedPickingShipped
- Stage 3 of 4DeliveryDelivered
- Stage 4 of 4SettlementPaidCompleted
Where FMCG gets done.
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